Failed Appointments Policy

Policy for failed to attend appointments

We aim to provide all our patients with the best possible service and to achieve this we need your cooperation. If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it may be offered to someone else. Non-attendance and cancellations at short notice without a valid reason deprives other patients of our services. Failed to attend appointments means that appointment times are often wasted. Over 100 appointments per month are being wasted. These appointments could have been used by other patients.

The first time a patient fails to attend a booked appointment we will…

Send a letter, or an E-mail reminding them that in future they must cancel appointments if they are unable to attend.

After 3 failed to attend letters or E-mails we will advise you that we will…

No longer be able to treat you as an NHS patient.

Be unable to book further appointments without prior payment to secure the appointment.

To avoid being sent a Failed to attend letter please ensure that:

You cancel your appointment a minimum of 24 hours before the appointment time.

Anything cancelled after this time could count as a failed appointment.

Reviewed by Melissa Owen Date Published 16/05/2023
For more information and enquiries regarding our Failed Appointments Policy, please contact Bramley Dental Practice